Effective Date: February 25, 2026

Product: TRUE ISTEKHARA (Expert Guidance Application)

Company: Stellar Insight Private Limited (“Company,” “we,” “our,” “us”)

Developer: Celestial IT Verse Pvt Ltd

Website: https://trueistekhara.com

1. Introduction

TRUE ISTEKHARA (“App”) is a digital platform that connects users with verified expert advisors for structured spiritual and personal guidance.

This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with:

• The Digital Personal Data Protection Act, 2023 (DPDPA)
• The Information Technology Act, 2000
• Applicable Indian laws

By accessing or using the App, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our services effectively.

2.1 Personal Data

Registration Information:

• Full name
• Email address
• Phone number

Consultation Information:

• Details shared regarding your concern or situation
• Category of guidance selected
• Supporting contextual information (if voluntarily provided)

Technical Information:

• IP address
• Device type
• Operating system
• App usage behavior
• Approximate location (city-level only)

Payment Information:

• Transaction ID
• Payment status
  (Note: Full card or wallet details are never stored by us and are processed by secure PCI DSS-compliant payment gateways.)

2.2 Sensitive Personal Data

Information shared within consultation requests may include personal or emotionally sensitive details.

Such information is:

• Encrypted in transit
• Encrypted at rest
• Access-restricted to assigned advisors only

We do not collect religion, caste, biometric data, or government identifiers unless voluntarily provided for verification purposes (e.g., advisor onboarding).

3. How We Use Your Data

We use collected data for:

Service Delivery

• Assigning consultations to suitable advisors
• Delivering written guidance or scheduled sessions

Payment Processing

• Processing secure transactions

Communication

• Sending service updates
• Delivering consultation reports
• Notifying appointment schedules
• Sending optional promotional messages (you may opt out anytime)

Platform Improvement

• Analyzing anonymized usage patterns
• Enhancing user experience

Legal & Compliance

• Fraud prevention
• Regulatory compliance

4. Data Sharing & Disclosure

We share data only when necessary.

With Assigned Advisors

Advisors receive only the information required to provide guidance.

With Service Providers

• Payment gateways
• Cloud hosting providers
• Security monitoring services

All third-party partners are contractually obligated to maintain confidentiality.

Legal Disclosure

We may disclose data if required by law, court order, or regulatory authority.

5. Data Security

We implement industry-standard safeguards:

• AES-256 encryption for data storage
• TLS encryption for data transmission
• Role-based access control
• Multi-factor authentication
• Security monitoring and logging

While we take strong measures, no system can guarantee 100% security.

In case of a confirmed data breach, affected users will be notified in accordance with DPDPA requirements.

6. Data Retention

We retain data only as long as necessary:

• Consultation records: Up to 3 years
• Transaction records: As required under financial regulations (up to 7 years)
• User accounts: Until deletion request or prolonged inactivity

You may request deletion of your data, subject to legal retention requirements.

7. Your Rights Under DPDPA (2023)

As a Data Principal, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (subject to law)
• Withdraw consent
• File grievances

To exercise your rights, email:

support@trueistekhara.com

We aim to respond within 72 hours.

8. Children’s Privacy

TRUE ISTEKHARA is intended strictly for individuals 18 years and above.

We do not knowingly collect personal data from minors. If discovered, such data will be deleted immediately.

9. Cookies & Tracking

The App may use:

• Essential cookies (for login & functionality)
• Analytics tools (anonymized data)
• Preference storage

You may disable analytics in the App settings where available.

10. Third-Party Links

The App may contain links to external websites.

We are not responsible for their privacy practices.

11. International Data Transfers

Data is primarily processed within India.

If cross-border processing occurs, it will comply with DPDPA cross-border provisions and applicable safeguards.

12. Updates to This Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on the App and Website with the revised date.

Continued use constitutes acceptance of changes.

13. Grievance Redressal

For privacy-related concerns or complaints:

Data Protection Officer

Stellar Insight Private Limited

Email: support@trueistekhara.com

We aim to respond within 72 hours of receiving a valid request.

14. Contact Information

Stellar Insight Private Limited

Website: https://trueistekhara.com

Email: support@trueistekhara.com

Last Updated: February 25, 2026